Frequently asked questions

What is Rock Group?

It’s all in the name. At rockgroup.com, you can order delivery online from your favourite local restaurants, we partner with the best restaurants from local hotspots to national favorites and the have drivers bring to you the food you love, right to your door.

How does it work?

1- Enter your Area in the search bar on the home page
2- Choose your favorite food and place your order
3- Complete your address details and choose the easy payment method.

Can I place an order without creating an account?

Yes you can, after you place the order just choose gust checkout bottom and complete your address detailsprovide your name, mobile number than choose the easy payment method.

How much does delivery cost?

We are collecting the restaurants on our platform, sending your order to restaurants and following your order without any fees restaurants use their own delivery drivers. In that case, the restaurant sets its own delivery fee.

When is Rock Group open?

Rock Group Company operates offer a 24/7 service However, all stores & restaurants have their own schedule so they might be closed despite Rock Group being available.

What is Rock GroupWallet?

A service that allows users to place orders with ease without using debit cards payment gateway every time,It simply saves you time and makes ordering easier and faster.

How do I redeem a voucher code?

When you place your order and checkout, you will find promo code bar in the end of payment summary, enter your code and press redeem.

When does my Rock GroupWalletbalance expire?

There are 2 kinds from the balance:
    1- Promotions Credit gifted: from Rock Group expires after 90 days and we will notified you via email when their credit is nearing expiration.
    2- Rock group Wallet Balance purchased: after 180 days and we will notified you via email when their credit is nearing expiration.

What are the payment method options?

Currently operating with different payment methods and we accept:
1- Credit or debit cards, including Visa, MasterCard
2- K-net gateway
3-Cash on arrival
4-My Fatoorah

What is Rock Group gift voucher and how can I get it?

Gift voucher is a service that enables users to buy gift voucher with predefined amount and you can visit Gift Cards on the web and Select a gift card amount of 5, 10, 20, 50 BD gift vouchers, thenclick “Buy a Gift Card.” And by K-net or Credit card.

Can I collect my order?

Unfortunately we don’t currently offer collection or pick up options.

How do I change my email address?

You can change the email address associated with your account on your profile details.

How do I change my password?

You can change the password associated with your account on your profile details

How do I change my phone number?

Before placing order, you can change your contact number on your profile details. Once updated, and if you are sent the order to restaurant, you should to contact us via (chat/call) to inform the restaurant.

How do I unsubscribe from the Rock Group Newsletter?

We’re sad to hear you don’t want to continue receiving our messages. If you don't want to receive our newsletter anymore, you just need to click on the link at the bottom of any of our newsletter emails.

Is there a RockGroup app?

You can download our App for both tablets and smartphones on iOS devices (at App Store) and Android devices (Play Store).

Download the application

Order from your smartphone (iOS or Android) in just three simple steps: choose your favorite items, add it to your cart, order!