Collection of Personal Information

Personal Contact Information

Rock Group may collect the following information from users of our site: first name, last name, street address, area and city, phone and contact numbers, e-mail address, GPS location (mobile site) (collectively, "Personally Identifiable Information" or "PII").

In addition, Rock Group may collect information regarding Rock Group account holders' past Rock Group orders, favorite restaurants, customer service inquiries, service/restaurant reviews and certain social networking preferences (e.g. pages you "Like" or "Recommend").

Use of your information

Rock Group uses PII to create users' Rock Group accounts, to communicate with users about Rock Group services, to offer users additional services, promotions and special offers and to charge for purchases made through Rock Group. Users may affirmatively opt-out of receiving promotional communications from Rock Group by visiting www.Rock Personal account page and providing Rock Group with their e-mail address via the opt-out link. Rock Group may also use PII to enforce Rock Group terms of use and service.

Rock Group uses cookies to remember users on the site and to enhance users' experience on the site. For example, when users with Rock Group accounts return to the site, cookies identify those users and allow the site to provide certain user-specific information such as Rock Group login information, choice of website language and country selection in addition to any other information we might collect in the future. Rock Group does not sell the information it collects to third parties. Rock Group shares collected PII to third-party vendors and service providers with whom Rock Group works to provide application programming interfaces ("APIs") and other functions for the site in connection with the delivery of Rock Group services. In addition, Rock Group shares users' Rock Group order content, special order instructions, first and last name, street address and telephone number with restaurants where users' orders are placed to the extent necessary to process those orders. Rock Group may also disclose PII to third parties such as attorneys, collection agencies, tribunals or law enforcement authorities pursuant to valid requests in connection with alleged violations of Rock Group terms of use and service or other alleged contract violations, infringement or similar harm to persons or property.

Your Email Address

To register for an account, we require you to supply us with your email address, or other information needed to contact you online and over the phone. We use your e-mail address and other contact information you provide us with to confirm your order and to communicate with you in case of an order problem, so one cannot register without an e-mail address. If you supply us with your email address, you may later access it, update it, modify it and delete any inaccuracies by accessing your account through my account information link on the user main page. You may also choose simply not to provide us with your email address; however you will not be able to register on the website and place orders. We communicate part of your contact information (name, surname, order delivery address and phone number) with the member restaurant from which you have placed an order. We also use this information to facilitate and improve your use of the website, to communicate with you, for internal purposes and to comply with any requirements of law. This information may be disclosed to our staff and to third parties involved in the delivery of your order or the analysis and support of your use of the website. We do not sell and will not divulge your personal contact information to third parties other than as specified in this Privacy Policy without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).

ATM, Credit Cards and Payment Information

When you place an order through the website, you are required to select a method of payment. Rock Group is not interested in your debit/credit card information nor do store any of your debit/credit information, since orders could be paid at the door directly to the restaurant through methods of payment such as cash, credit card or payment checks. Online debit/ credit card payment is also an option and for some restaurants it can be the only method of payment. For transactions with online debit/credit cards, we transmit your entire card information to the appropriate debit/credit card company in an encrypted format with globally accepted rules and applications during order processing. Upon your choice, we keep a part of your card information in an encrypted format, taking precaution to maintain physical, electronic and procedural safeguards over your credit card information.

Order Placement Information

Personal information required during the order process includes name, address, phone number, email address and other similar information used to identify you and complete an order. Personal information collected at our site will be shared with a restaurant when processing your order. We have an agreement with all member restaurants, restricting disclosure or further processing of personal information provided to them by us. Your personal information will be used to notify you of your order status. Personal information will not be shared with any of our business partners or affiliates without your permission. It is treated as confidential, and will not be disclosed to outside parties, unless compelled by applicable legislation. We only send marketing emails to those people who have specifically requested to receive this information.

How user May Request Deletion of Data

You can delete your account at any time by logging-in to your Account – Edit Profile – Click on Delete Account Button. Where you can delete your personal information mentioned in "Profile" and "Login Details".

For every purpose for which we need your Personal Data, we only process data that are necessary for us to fulfil it. We collect your Personal Data directly from you, either when you provide us your Personal Data or gather them by ourselves when you use our services or you are in touch with us. Depending on the given purpose, we may process:

Your identification information

Mainly your name, surname, nationality, IP address, ID number, and other identification information that you might give us. Additionally, we will assign you some unique identifiers for our use, such as the booking ID or, in some cases, unique promotional codes.

Your contact details

Your email address, phone number and other contact details that you might give us in non-standard situations.

Your settings

We will remember what choices you make so that we can apply the same settings when you come back to us. If, for example, you decide to opt-out of using cookies for some reason, we will try to remember that and make sure we don't store those cookies during your next visit to our website.

What you've ordered

We will gather data about the order itself and its payment and we will keep your past orders for the purposes of the Provision of our services, and to a limited extent, for marketing purposes also (we will never use any data about your payment for marketing purposes).

What you did on our website / mobile application

When you use our website or mobile application, we track what you do on it and use this for the purposes of improving our services mainly to enhance the user experience. We may also use this data to resolve your complaints as part of our customer support services. For example, we monitor which pages you visit, what you click or tap on, or where your cursor is, and based on this, we analyses if certain features on our website or mobile application need improvement. Also, we remember some info that you fill into your order for the purpose of reminding you that the order wasn't actually completed as a part of the purpose of sending personalized offers.

Info that we need to make our offers relevant to you

If you place order through our site, we will gather some data about you so that we can tailor our offers just for you and your needs. This includes information about your device (software and hardware), your IP address, general information about your location (such as time zone or general area), identification and contact information.

Information that we collect when you contact us (if you ever contact us)

When you send us email, contact us through chat or when you call us, we will store your contact details, order ID and all the information that you give us during the contact, including the messages or the call itself. We will then use it to:

  1. Solve your problem as a part of our customer support
  2. Train our customer support staff
  3. The establishment, exercise or defending of a potential legal claim

Direct marketing


If you have given us your email address when purchasing goods or ordering food or when creating an account on our platform, we reserve the right to regularly send you offers of similar goods or services that you have already purchased from our range to send via email. In addition to the content of our newsletters, we also vary the technologies and criteria by which we design our newsletters and segment customer groups. For example, a group of customers can receive a special newsletter with special offers from restaurants where customers have ordered. Other newsletters may refer to certain products that relate to a particular taste, such as sushi, Indian delicacies, or pizza.

We use different information from your order history and delivery address.

This is a profiling process in which we process your data automatically. The specific customer segmentation can have a significant legal or other impact on you if you receive certain newsletters and are not taken into account in other actions. If automated decision-making leads to a negative result for you and you do not agree, you can contact us at In this case we will investigate the circumstances of your case individually.

Net Promoter Score (NPS)

We are constantly striving to improve our services. Your constructive feedback is very important to us. For this reason, we occasionally send you customer surveys and ask you to share your opinion with us. If you do not want to receive customer surveys, you can unsubscribe at any time. You can click "Unsubscribe" below and we will not contact you again.


If you use our app, we are very interested in informing you about new restaurants or offers. We are always working to provide you with a first class customer experience. To achieve this, we negotiate very good offers for you with our restaurant partners. To inform you about these offers, we send you application-internal or push notifications via our app. It is imperative that you have activated this on your end devices.


Among other things, we continue to use SMS to inform you about new offers in your area. You will only receive an SMS from us if you have given your consent. You can revoke your consent at any time for the future. Please send us an email to Registration and cancellation are free of charge for you.

Online marketing

Our service is highly geared towards convincing potential customers that we offer an amazing customer experience and that every visit to our platform is worthwhile. In order to reach as many potential customers as possible, we are very active in the area of online marketing. It is equally important to win the trust of potential customers and to strengthen the trust of our existing customers. That is why we would like to present our processes to you as transparently as possible.


In principle, targeting means switching and displaying advertising banners on websites that are tailored to specific target groups. The aim is to display the most attractive banners for users and potential customers as individually as possible. First we define a target group and then we commission our service providers to show our advertising to the defined target group. We do not process any personal data, as this is initially anonymized. In order to better determine the target group, we segment customer types and place different advertisements on different portals.


As soon as you have visited our website and, for example, have already placed a product in your shopping cart to order, we save this information in cookies. If you continue to surf on other websites, our advertising partners will remind you on our behalf that you have not yet completed your order. We don't want you to miss a great customer experience.

You can deactivate retargeting by installing the appropriate add-ons for your browser. In addition, you can and should regularly delete the cookies that are stored in your browser.

Use of Cookies and Other Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to collect information and personalize your experience with our Services. a. Cookies Cookies are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the site’s or provider’s system to recognize your browser and remember certain information. Basically, on our site, you will encounter four types of cookies:

  • Cookies that are strictly necessary for the operation of our website and provision of our services (these cannot be turned off),
  • So-called “performance cookies”, i.e. cookies that we use for statistics in order to improve our services,
  • Cookies that we use for marketing purposes, and
  • Cookies that we use to share your Personal Data with our partners. What you did on our website / mobile application.

Third parties with the right of access to personal data

We will never transfer your data to third parties without authorization. However, in order to provide you with our services, we in turn purchase services from specific third party service providers, to whom we provide strict and limited access to certain data. In any case, before we transfer any data to a company with which we work, we check each independent company. All data recipients must comply with personal data protection obligations and demonstrate a sufficient level of security.

Saved payment methods

In order to make the ordering process even more convenient for you, we offer you to save your preferred payment method. This means that you don't have to re-enter your payment information the next time you order. The storage of this data requires your prior consent. You can save your payment details by clicking on the consent field. You can revoke your consent at any time in the future by deactivating the consent field again or by emailing us at .


We often offer vouchers on our platforms for various reasons. The purpose of these vouchers is to reward the loyalty of our customers and to further strengthen their exemplary customer loyalty. In order to be able to check the number, value and frequency of use of the vouchers, but also to avoid misuse of these vouchers, we collect various personal data. Categories of personal data: Profile data (master data) \ Coupon information.


We place great importance on keeping your personal information safe and secure. As such, we put in place appropriate technical and organizational measures / industry standard technology to protect it from unauthorized access and unlawful processing, accidental loss, destruction and damage.

The security measures we use are designed to provide a level of protection and security appropriate to the risk of processing your personal information. Where you have chosen a password which allows you to access certain parts of the Services, you are responsible for keeping this password confidential. We advise you not to share your password with anyone and to use a unique password for our Services. We will not be liable for any unauthorized transactions entered into using your name and password.

Contacting us and exercising your rights

For all matters concerning privacy and data protection, you can always contact us through this form:

  • P.O Box Kuwait
  • Fax: (+965) 22212929
  • Phone: (+965)1808876
  • Or email at:
  • This Privacy Policy is effective from 1 September2019.

Changes to Our Privacy Policy

Any changes to our privacy policy will be posted to the Sites and, where appropriate, we will notify you of the changes for example by email or push notification. This privacy policy was last updated: June 2019

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