Confirmation of the Congruence
To be a member of Rock Group, first of all it is required that you fill in the registration form and then agree with the provisions of the user agreement for Rock Group. By filling in the registration form or getting any services or ordering a meal using this system, the user agrees to be bound by the user agreement of Rock Group.
The terms and conditions apply to Rock Groupplatform and its associated applications on iPhone, iPad, Android, and mobile site platforms
Description of the Services
Rock Group allows its members who ratify the agreement to order from Restaurants online.
Rock Group provides a way for you to communicate your orders to delivery restaurants displayed on this platform.
The purpose of this site is to provide a simple and convenient service to consumers, linking them to restaurants in their area that offer delivery food. We have created the Platform to serve as a food court online market. Rock Group is a commercial service for food delivery online.
Rock Group does not sell or interfere in any way in the production of any food produced at the restaurants. But what this online market offers to the users is only providing the ability to search for and find local restaurants that deliver to their addresses and enables ordering this food through this platform. The restaurants are obligated to comply with country local laws, rules, regulations, and standards pertaining to food preparation, sale, marketing and safety.
However, it is important for users to understand that Rock Group does not in any way independently verify the credentials, representations or products of restaurants, the ingredients or the quality of any products, or that a restaurant is in compliance with applicable laws. Buyers must make themselves comfortable through information provided by restaurants on the platform or as requested by buyers directly from the restaurants as to the quality and reliability of the restaurants, as well as to their compliance with applicable laws. Rock Group does not in any way guaranty the quality of any food or that any food complies with applicable laws and does not guarantee matching the menu displayed on the site of what is actually provided to the users.
In addition, a restaurant may represent that food preparation is in accordance with special standards such as "organic," or allergen-specific standards such as "gluten-free", or "lactose-free" etc... However, Rock Group does not independently investigate or verify such representations.
Rock Group shall not be liable or responsible for any food or services offered by restaurants that is unhealthy, is the cause of injury, that is otherwise unacceptable to buyers or that does not meet the expectation of buyers in any manner.
Buyers are solely responsible for verifying the accuracy of delivery addresses, and Rock Group shall have no liability or responsibility for any such erroneous addresses. All food preparation and deliveries are the sole responsibility of the restaurant accepting the order. Please be aware that the restaurant will do everything they can to meet the delivery time specified, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
How to make an order and how it is processed
Once you have selected your order from the menu of your chosen Delivery restaurant you will be given the opportunity to submit your order by clicking on “Checkout” button. Please note it is important that you check the information that you enter before clicking “Checkout” button since once you click on this input errors cannot be corrected. On receipt of your order, Rock Group will begin processing your order. Where any payment you make is not authorized you will be returned to the previous page on the platform and we shall not be obliged to provide the services.
You have the right to cancel an order up to 5 minutes from placing the order on our platform.
While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.
An order may be subsequently cancelled by a restaurant after you have received a confirmation that it has been sent to the restaurant. Rock Group and our partner restaurants reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
Membership system for Rock Group
Any member of Rock Group has a “user name” and “password” which are determined by the member herself/himself. The "user name" is personal to the member and the same “user name” is not given to two different members. The “password” is only known by the user. The user can change the password at any time. It is solely under the responsibility of the user to select and protect the password. Rock Group is not liable for any problems, which may arise from the use of password. Rock Group informs the user about the promotions, which take place in the user’s area and from which the user may benefit, by emails. Rock Group does not share the user information with the third party companies – the phone number may be shared with the restaurant which deals with take-out foods, in order to provide a faster and correct delivery. For the user to connect to the services, which require a membership of Rock Group, the user must enter the user name and password. This process is called “login” to Rock Group.
By using this site, you confirm that any personal information provided by you is true, accurate.
You are not allowed to register multiple memberships for use by the same person. Violation of this clause may result in termination of your membership. Members' passwords should be kept confidential at all times, and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password then you should contact us immediately.
You may not use the site for any unlawful or unauthorized purpose, including without limitation to:
Distributing any unlawful, libelous, abusive, threatening, harmful, obscene or otherwise objectionable material Transmitting material that constitutes a criminal offense, results in civil liability or otherwise breaches any laws, regulations or codes of practice. Interfering with any other persons use or enjoyment of the site.
Damaging, disabling or impairing the operation of this site or attempting to gain unauthorized access to this site or to networks connected to it, through hacking, spoofing or other such similar means.
Responsibilities of the Member
During the use of the services of Rock Group, the member accepts that the information in the registration form is correct, in the conditions that this information is required the member is the only responsible for any losses which may arise from any misinformation or inadequate information (ex. forgetting the password); and in these cases his/her membership may be terminated.
The member is the sole responsible for all personal ideas, opinions, statements set forth by the member while using the services of Rock Group, all the files uploaded to Rock Group and the personal information sent, and that in no way Rock Group shall be held liable for these files, not to access any services provided in Rock Group unauthorized and in any way other that the one identified by Rock Group; not to change the software in any way; not to use the software which is identified as being changed; and to indemnify Rock Group for all material and moral losses in the event the member does not comply with the aforementioned articles, Rock Group shall not be responsible for any damages which may arise from reading of data belonging to any members by any unauthorized people, not to send any messages which are threatening, immoral, racially and contrary to the Laws of Kuwait and international agreements, any correspondences, titles, nicknames posted to the context shall not be contrary to the rules of public morality, good manners and laws, not to harass and/or threaten other users, or any of Rock Group live chat personnel, not to act in a way affecting the use of services by other users, not to post, print, distribute, circulate any amoral, inappropriate and unlawful materials and information which may give harm to the names of any people or institutions, not to advertise, sell or offer to sell any products or services, engage in any activities such as survey, competition or chain letter, not to send any information or programs which may give harm to the information or software in the computers of other users,
All of the records or materials obtained by using the services of Rock Group are within the consent of the user; the user shall be absolutely responsible for any damages, loss of information or other losses caused by them in the user’s computer; the user shall not demand any compensation for any losses arising from the use of the service, not to use the services of Rock Group.com for any commercial and advertising purposes without obtaining the consent of Rock Group
Rock Group may monitor all system at any time or continuously. Rock Group may use its system for commercial purposes, not to mail any information which is forbidden legally and circulate any mails which do not have authorization to be sent such as chain mail, malicious software, etc., not to record and misuse any personal information belonging to others, The member himself/herself is responsible for all kinds of acts made under the “username”, The clients must pay the service fee which is notified previously at the time of delivery of products; otherwise the products shall not be delivered to the clients. not to access the site or services using a third-party's account/registration without the express consent of the account holder; not to use the site for illegal purposes; not to commit any acts of infringement on the site or with respect to content on the site; not to use the site to engage in commercial activities apart from sanctioned use of Rock Group services; not to copy any content, including, but not limited to restaurant menu content and third-party reviews, for republication in print or online; not to create restaurant reviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the site; not to attempt to gain unauthorized access to other computer systems from or through the site; not to interfere with another person's use and enjoyment of the site or another entity's use and enjoyment of the site; not to upload or transmit viruses or other harmful, disruptive or destructive files; and/or
not to disrupt, interfere with, or otherwise harm or violate the security of the site, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the site or affiliated or linked sites (including those of our restaurant partners). All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the platform. If you are a minor, you must have your parent or guardian read and agree to this Agreement prior to you using the platform.
Credit or Debit cards used in placing orders through the online payment gateway on Rock Groupplatform or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.
Visitor material and conduct
You are prohibited from posting, uploading or transmitting to or from this platform any material that:
Breaches any applicable local, national or international law;is unlawful or fraudulent.
Amounts to unauthorized advertising; orcontains viruses or any other harmful programs.
You may not misuse the platform (including by hacking).
Any comments or feedback that you submit through the platform must not:
You may not access or use the platform for any other purpose other than that for which Rock Group makes it available. The platform is for the personal use of users only and may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by Rock Group. In case of any prohibited activities committed by the user, the company has the right to suspend, block or terminate the user's membership and prevent his access to log in the service. Prohibited activities include but not limited to the following:
Any other suspected malicious activities on Rock Groupplatform or applications.
Authority of Rock Group
Rock Group may temporary suspend or completely cease the system operation at any time.
Rock Group shall not have any responsibilities against the members of Rock Group or any third parties due to the temporarily suspension or completely cessation of the system operation.
The user name and password shall be displayed and approved after the filling of the application parts to be submitted to the clients by Rock Group. Rock Group may prevent its clients who have filled in all parts or have connected although they have passwords from having a new password or from using their passwords for an indefinite period of time if it is deemed necessary by Rock Group.
Rock Group does not warrant that its services shall be provided on time in a secure and complete way, the results obtained from the services shall be correct and reliable, and that the service quality shall meet the expectations. Rock Group has the right to back-up and delete all or some of the files, messages which are provided by the members during the use of services for some periods deemed suitable by Rock Group. Rock Group shall not be held responsible for back-up and delete processes.
Rock Group has the ownership and copyrights arising from the ownership of the information, documents, software, designs, graphics and etc. which are produced by itself and/or bought from outside.
The sales of Rock Group are limited to the current availability of menus of the firms provided in Rock Group. Rock Group is not responsible for any item ordered and not delivered by the restaurant due to unavailability. Rock Group has right to post any information, documents, software, designs, graphics, etc. (such as the messages, poets, reports/news, file posted to the bulletin board) which are member generated and uploaded to the system by the members and/or to transmit them to another place within the site deemed as appropriate by Rock Group. It is probable that this information is copied and/or posted by other users. In such cases, the users shall not demand any royalty from Rock Group.
The obligation to change the information in relation to the price and product specifications, which are provided to sell in Rock Group, belongs to the companies which have cyber restaurantsin Rock Group. In the event of any misinformation relating to the price and specifications of products, Rock Group may correct this mistake by cancelling the order.
Rock Group may provide transition for a member to other platforms. In this case, the member agrees that Rock Group shall not be responsible for the context of the platforms, which the member may access through its site. Rock Group may make any changes in the implementation of this agreement, and amend the existing articles or add new articles for the purpose of complying with any technical necessities and legislation which shall come into being in the future.
Rock Group may change in time the services for which any membership is not required to a form, which requires membership. Rock Group may provide addition services, change some of the services partially or completely, or transform into a paid service.
This site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavor to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.
Reviews are approved based on the following criteria:
Reviewers must have had an experience with the restaurant firsthand.
Rock Group are not obligated to approve reviews on the site. A subset of the potential reasons for rejection are:
Offensive Language: Profanity, abusive, racist, and hate language is not tolerated in our interactive sections.
Irrelevant or non indicative content Discrimination based on the grounds of religion, race, gender, national origin, age, marital status or disability. References to illegal activity or uncorrelated references towards society’s traditions and values.
Conflicts of interest: Competing restaurantsare not allowed to post negative reviews. Violation of this might result in permanent removal from our platform. Allegations of health code violations. Outdated and obsolete information
Reviews are not endorsed by Rock Group, and do not represent the views of Rock Group, our parent companies, our subsidiaries. Rock Group does not assume liability for any review or for any claims, liabilities or losses resulting from any use of our sites, or information on our site.
OWNED BY ROCK GROUP
Reviews are owned by Rock Group exclusively in perpetuity. We have the right to reproduce, modify, translate, transmit, and/or distribute all materials relating to reviews. Rock Group is under no obligation to pay the author or anyone else for their reviews.
Termination of the contract
Rock Group may terminate this agreement unilaterally at any time.
Restrictions for Non-Personal and Non-Commercial Use
You agree that the consequences of commercial use or re-publication of content or information of Rock Group may lead to serious and incalculable monetary compensation that may not be a sufficient or appropriate remedy and that Rock Group will be entitled to temporary and permanent injunctive relief to prohibit such use.
During any product delivery made by restaurants, if the client is not available in the address specified in the system, the meals ordered by the client shall not deliver to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering a meal to an address where he/she does not exist.
In relation to any product returns, the terms of product return belonging to the restaurantsare applied. Rock Group does not undertake any responsibilities for the disputes, which may arise from terms of product return belonging to the restaurants.
Rock Group takes customer satisfaction very seriously. In the case of problems with your food order, please contact Rock Group through our live chat or call us on our hotline number and we will assist you. In appropriate cases, if you have already been billed by Rock Group, Rock Group will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.
Price and Payment
Once your order has been accepted, this represents an agreement between you the customer and the restaurant. The restaurant has sole responsibility for this order. Cash payments are made directly to the restaurant upon delivery to fulfill the order. If you have chosen to pay with credit or debit card on the Site then the transaction is processed by Rock Group as agent of the restaurant. Delivery charges are calculated per order and based on the policy of the individual restaurant. Any delivery charges or any other fees will be displayed clearly in your Order Summary.
Debit / Credit Cards:
Debit / Credit Cards:
The customer is liable to pay by cash upon delivery any extra charges the restaurant might charge as a result of the "Special Request" or the "General Request" placed by the customer.
You may cancel the order if the delivery time exceeded the restaurant delivery promise time; your paid amount will be refunded back to your account. The customer order cancellation is limited to a maximum time of 5 minutes from the time of placing the order.
The customer refund procedure might take 3 working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with.
Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.
The customer would be reimbursed by the restaurant in case the restaurant faced the inconvenience of a missing item (Reimbursement applicable only for the missing item and is subject to the restaurant own reimbursement policy). Credit or Debit cards used in placing orders through the online payment gateway on Rock Groupplatform or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.
The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.
Validity of Rock Group records
In the disputes which may arise in relation to this agreement, the member agrees, states and warrants that any bookkeeping entry, microfilm, microfiche and computer records constitute a valid, binding, absolute and exclusive evidence; this article has the characteristics of an evidential contract, and that the member waives in advance all kinds of objections to the specified Rock Group records and the right to tender an oath in relation to the fact that these records are kept in due form.
Governing law & competent
These Platform Terms shall be governed by and construed in accordance with the law. Disputes arising in connection with these Platform Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts.
*You may not, for example, incorporate the information, content, or other material in any database, compilation, archive or cache. You may not modify, copy, distribute, re-publish, transmit, display, perform, reproduce, publish, reuse, resell, license, create derivative works from, transfer, or sell any information, content, material, software, products or services obtained from the site, except as specifically noted above. Except as specifically authorized by Rock Group, you may not deep-link to the site for any purpose or access the site manually or with any robot, spider, web crawler, extraction software, automated process or device to scrape, copy, or monitor any portion of the site or any information, content, or material on the site. Rock Group reserves all of its statutory and common law rights against any person or entity who violates this paragraph. You may not link or frame to any pages of the site or any content contained therein, whether in whole or in part, without prior written consent from Rock Group. You may become a "fan" of the site or share links to the site via social networking technology reference on the site. Any rights not expressly granted herein are reserved.
Intellectual Property Rights
The content on the platform ("Rock Group Content") and the trademarks, service marks and logos contained therein ("Marks") are owned by or licensed to Rock Group, and are subject to copyright and other intellectual property rights under state of Kuwait and international conventions. Rock Group Content, includes, without limitation, all source code, databases, functionality, software, platform designs, audio, video, text, photographs and graphics. All Rock Group graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, common law trademarks or trade dress of Rock Group in Kuwait and/or other countries. Rock Group's trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Rock Group. Rock Group Content on the platform is provided to you "AS IS" for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcasted, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. Systematic retrieval of data or other content from the platform to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Rock Group is prohibited.
Provided that you are eligible to use the platform, you are granted a limited license to access and use the platform and the Rock Group content and to download or print a copy of any portion of the Rock Group content to which you have properly gained access solely for your personal, non-commercial use. Rock Group reserves all rights not expressly granted to you in and to the platform and Rock Group Content and Marks. If you download or print a copy of the Rock Group content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with the security related features of the platform or features that prevent or restrict use or copying of any Rock Group content or enforce limitations on use of the platform or the Rock Group content therein.
By posting contributions to any part of the platform, you automatically grant, and you represent and warrant that you have the right to grant, to Rock Group an irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide license to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such contributions for any purpose, commercial, advertising, or otherwise, on or in connection with the platform or the promotion thereof, to prepare derivative works of, or incorporate into other works, such contributions, and to grant and authorize sub licenses of the foregoing.
Rock Group has the right, in our sole and absolute discretion to:
Limitation of Liability
To the extent permitted by law, Rock Group provides this site and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this site, or that it will be timely or error-free, that defects will be corrected, or that the site or server that makes it available are free of viruses or other harmful components. Subject to the previous paragraph, neither Rock Group nor Rock Group directors, officers, agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this site. Nothing in these terms shall exclude or limits liability for death or personal injury resulting from our negligence or that of our agents or employees.
THE INFORMATION, CONTENT, PRODUCTS, SERVICES, AND MATERIALS AVAILABLE THROUGH THE SITE (WHETHER PROVIDED BY ROCK GROUP, YOU, OTHER USERS OR OTHER AFFILIATES/THIRD PARTIES), INCLUDING WITHOUT LIMITATION, FOOD/BEVERAGE ORDERS, SUBMISSIONS, TEXT, PHOTOS, GRAPHICS, AUDIO FILES, VIDEO, AND LINKS, ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROCK GROUP DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED